Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 14 days.

  • Outbound Shipping: On full order returns made within the 14-day statutory withdrawal window, standard outbound shipping costs will be fully refunded. Premium or express shipping surcharges beyond our standard option are non-refundable.

  • Import Duties & Tariffs: Third-party border charges—including statutory customs duties (such as the EU €3 low-value HS tariff), clearance fees, and import taxes—are non-recoverable fees paid directly to customs authorities. These charges are strictly non-refundable on change-of-mind returns.

  • Refused Customs / Failure to Pay Duties: If an order is returned to us because inbound customs fees or taxes were refused or unpaid, the refund will be processed minus non-recoverable customs duties incurred and the direct cost of return carrier transport.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thelayerlaboratory.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thelayerlaboratory.co.uk and send your item to: The Layer Laboratory, 8 Eden Vale Road, Westbury, BA13 3NZ, United Kingdom.

Shipping
To return your product, you should mail your product to: The Layer Laboratory, 8 Eden Vale Road, Westbury, BA13 3NZ, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Both outbound and inbound shipping costs are non-refundable for 'change of mind' (buyer fault) returns.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.